El camino a la prosperidad
Excellent Customer Service, that’s what is screaming out
loud from every store, every restaurant, every nook and corner. Right from the
time when one enters a place to the time when one leaves it’s all about
customer service and customer delight.
Great customer service is always about, clear and prompt
communication, appropriate response to customer’s reaction, unintimidating
method of guidance and honesty. Anything over and above this leads to customer
delight. I have seen so many instances of that. This country is about entrepreneurship
- huge retail outlets, restaurant chains, fast food chains, family owned businesses,
large corporations including banks, some are now MNCs and some never left the
shores of this country. Yet what combines them in uniqueness of character is –
customer service.
They say that customer service can be only as good as
your products, however the humility, respect and dedication towards service is
very endearing and I think a thing to be learnt and adapted wherever possible. It
is business success through human touch.
Labels: Economics, Miscellaneous
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